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Conditions relating to the use of the Service

No individual under the age of eighteen (18) may use the Service, regardless of any consent from your parent or guardian to use the Service.
You need a supported Web browser to access the Service. You acknowledge and agree that hellcase.com may cease to support a given Web browser and that your continuous use of the Service will require you to download a supported Web browser. You also acknowledge and agree that the performance of the Service is incumbent on the performance of your computer equipment and your Internet connection.
You agree to register and sigh on the Services through your Steam account provided by the Valve Corporation. You are solely responsible for managing your account and password and for keeping your password confidential. You are also solely responsible for restricting access to your account.
You agree that you are responsible for all activities that occur on your account or through the use of your password by yourself or by other persons. If you believe that a third party has access to your password, use the password regeneration feature of the Service to obtain a new password as soon as possible. In all circumstances, you agree not to permit any third party to use or access the Service.

As a condition to your use of the Service, you agree not to:
impersonate or misrepresent your affiliation with any person or entity;
access, tamper with, or use any non-public areas of the Service or hellcase.com's computer systems;
attempt to probe, scan, or test the vulnerability of the Service or any related system or network or breach any security or authentication measures used in connection with the Service and such systems and networks;
attempt to decipher, decompile, disassemble, reverse engineer or otherwise investigate any of the software or components used to provide the Service;
harm or threaten to harm other users in any way or interfere with, or attempt to interfere with, the access of any user, host or network, including without limitation, by sending a virus, overloading, flooding, spamming, or mail-bombing the Service;
provide payment information belonging to a third party;
use the Service in an abusive way contrary to its intended use, to hellcase.com policies and instructions and to any applicable law;
systematically retrieve data or other content from the Service to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
make use of the Service in a manner contrary to the terms and conditions under which third parties provide facilities and technology necessary for the operation of the Service, such as G2A or Valve;
infringe third party intellectual property rights when using or accessing the Service, including but not limited to in making available virtual items by using the Service;
make use of, promote, link to or provide access to materials deemed by hellcase.com at its sole discretion to be offensive or cause harm to hellcase.com reputation, including, but not limited to, illegal content and pornographic content and content deemed offensive or injurious to hellcase.com and/or the Service (such as Warez sites, IRC bots and torrent sites).
The withdraw of the skins will be available after you refill your balance on the site up to the minimal amount $2 for one transaction


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
We will terminate or suspend access to our Service immediately, without prior notice or liability, for accounts impersonating our staff members (e.g. "administrator", "moderator").
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Using multiple accounts for any purposes on the Service is strictly forbidden and might lead to a termination of all accounts without notice.
Using strong language or acting disrespectful and rude in a conversation with a support agent is forbidden and might lead to a termination without notice.

Links To Other websites

Our Service may contain links to third-party websites or services that are not owned or controlled by hellcase.com.
hellcase.com has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that hellcase.com will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. hellcase.com makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, hellcase.com does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.


We are in NO WAY affiliated with or endorsed by the Valve corporation, Counter Strike: Global Offensive, Steam or any other trademarks of the Valve corporation.

hellcase.com Wallet

By topping up an amount to your hellcase.com wallet, you accept that the credits received (labeled by the $-sign) are not worth real money and not subject to any refunds.

Skins that have been sold automatically after not being withdrawn within 30 days are not subject to any refunds.

Avoid websites that are looking like they are owned or controlled by hellcase.com - we don't have any affiliate sites.

All of our contact details are listed on our site.
Everyone pretending to be "administrator", "moderator" or "trade bot" of hellcase.com is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items.

Additional Terms and Conditions; EULAs

Referral codes

The use of the proprietary referral codes issued specifically to the particular individuals (e.g. bloggers, media stars, professional e-sportsmen) (the "Proprietary Referrals") is forbidden for the third-party individuals. The infringers will not be allowed to benefit from any bonuses resulting from the use of such Proprietary Referrals.

Personal data

We can use payment emails to notify customers about news and discounts.

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the “”G2A Pay services provider”“) to make a purchase on our website, G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.
With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition, the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or “”EULAs”“) that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by email at support@hellcase.com. (email of submerchant)
Questions related to payments made through G2A Pay services provider payment should be addressed to paymentissue@g2a.com.
Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.

Subscription Policy

Present Subscription Policy (“Policy”) applies to your use of Hellcase Premium (“Premium”).

Premium subscription does not include free trial, so you will be charged in the nearest proximity after you decide to purchase Premium.

Premium Purchase

You can purchase Premium either with your internal balance at hellcase.com (“Internal Balance Purchase”), or with the use of G2A Wallet (“G2A Wallet Purchase”).

All subscriptions are monthly recurring by default and will automatically renew after the end of each paid subscription period.

Daily Free Bonus

Hellcase Daily Free bonus (“Daily Free Bonus”) conditions available here comprise the part of these Terms of Service. Daily Free Bonus is only available to users who have complied with such conditions.

Daily Free Bonus is strictly limited to one per user and is intended for recreational purposes only. Accordingly, any activity which unfairly exploits or manipulates Daily Free Bonus is strictly forbidden.

In case a user violates any of the above conditions, or is found to be exploiting Daily Free Bonus, Hellcase may, in its sole discretion: (i) limit the eligibility of such user to participate in the Daily Free Bonus or use the Service; (ii) amend the terms of Daily Free Bonus; (iii) cancel and forfeit that users Daily Free Bonus eligibility or Daily Free Bonus balance winnings at any time.

All balance (or other benefits) received under Daily Free Bonus will be erased from the user’s account after 365 days of inactivity. In the event of dispute, Hellcase's decision is final and not subject to appeal.

Hellcase may cancel, amend or modify Daily Free Bonus by publishing the amended or modified terms or notice of cancellation. Such amendment, modification or cancellation shall be with immediate effect.


In case of Internal Balance Purchase, you can cancel your subscription to Premium at any time. You will continue to have access to the Premium for the remainder of your applicable
billing cycle. To cancel your subscription made through Internal Balance Purchase, go to Premium page and turn off “Automatic renewal every month” option. If you cancel your subscription,
your subscription will automatically end at the end of your current billing period.

If you signed up for Premium using G2A Wallet Purchase and wish to cancel your subscription, you may need to do so through G2A by visiting your account there and unsubscribing from
Premium through G2A.


You may cancel your Premium subscription at any time – however, there are no refunds for cancellation. Payments are nonrefundable and there are no refunds or credits for partially used
billing periods.

We will charge the subscription fee for your next billing cycle at the end of the current billing period of your subscription, unless you cancel it prior to the end of the current
billing period. Once a charge is made, there is no refund available and you will need to follow the cancellation process to avoid being charged at the completion of your current billing

Third-Party Charges

You shall directly pay the fees and charges for all third party vendors whose services you use in connection with the Premium (e.g., internet access providers etc.). In addition to any
fees charged by us, we reserve the right to charge you for any regulatory or governmental fees, contributions or other charges that are legally required or assessed.

Newera Frozen PTE. Limited
Country - Singapore
Company registration number - 201932386N
Registration address - APT BLK 86 WHAMPOA DRIVE #06-943 WHAMPOA SPRING SINGAPORE- 320086
ZIP / Postal Code - 320086
Email: support@hellcase.com
Phone number: +1 284 - 394 - 1162
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