This is required for getting your winnings
Sign in through Steam
Bot cannot send you item in the following cases:
1. You have blocked trade (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.).
2. Your inventory is set to "hidden" in Steam privacy settings (Check it)
3. Check your trade-link in profile and in Steam settings – they should match.
4. Bot is having problems with the Steam connection; it happens quite often, the problem is on the Steam's side. Bot could also be banned, in this case, contact the support and describe the problem in details (Hellcase Support)
If you don't withdraw your item for 24 hours, its full cost is returned to your balance.