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We have a special offer for you! Receive a free case and get introduced to our site by getting the random CS:GO item. Just sign in and use promocode START !
Can I use Steam wallet funds to open cases on this site?
Steam Money are not appropriate on this site. You should fill up the balance on Hellcase directly.
I have filled up the balance but money didn’t get transferred to my profile. What should I do?
Your payment might be delayed for 5-10 minutes. If money didn`t get transferred within an hour, please contact the support, write details of payment to Hellcase Support
I can't sell an item because pop-up dialog box is blocked on this tab!
Close tab and visit the page again. If that doesn't solve the issue, clear the browser's history.
How do Hellcase interval giveaways work?
Interval giveaways have their own timer (1 hour, 1 day, 1 week), users who refill their balance for a certain amount automatically join those giveaways. One winner is determined randomly when the countdown ends.
Before opening Cases
Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.
What is Hellcase Daily Bonus?
Daily Bonus is a feature that rewards you with skins and account balance for visiting Hellcase every day. After your daily bonus's being claimed the 24 hour timer starts until the next use.
Protect yourself from scams
Everyone pretending to be “administrator”, “moderator” or “trade bot” of is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items. We will never send you any files.
I have opened the case, how can I withdraw my item?
Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.
There is a "Temporarily Unavailable" note on the case, why?
The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time.
When I click "Send" item, I get an error: "Unable to send the item"

Bot cannot send you item in the following cases:

1. You have blocked trade (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.).

2. Your inventory is set to "hidden" in Steam privacy settings (Check it)

3. Check your trade-link in profile and in Steam settings – they should match.

4. Bot is having problems with the Steam connection; it happens quite often, the problem is on the Steam's side. Bot could also be banned, in this case, contact the support and describe the problem in details (Hellcase Support)

If you don't withdraw your item for 24 hours, its full cost is returned to your balance.

Withdraw available after balance refill!
You must refill (add) balance via G2A Pay for at least $5 to withdraw skins.
What are partner promocode restrictions?
Your partnership promocodes should contain 3 to 10 symbols (latin letters, numbers) with at least one letter in it. It also shouldn't contain unallowed words: "admin", "mod", "moderator" and any filthy language.
What are Skin Shards?
You have a chance of getting Skin Shard bonus drop from each case you're opening. Collect 4 shards of the same skin and combine them to receive that skin.
Balance Withdrawal
What is the minimum withdraw amount?
The minimum amount you are able to withdraw with either Bitcoin or G2A is $15.
Is there any withdraw limitation?
Yes, you are able to withdraw $200 before you reach the daily limit. Limits are updated every day at 1 AM.
Are there any fees for withdraws?
Yes, the fee is 5% for G2A withdraws and 5% for Bitcoin ones. This amount will be deducted from your withdraw sum.
How long does the Bitcoin withdrawal take?
The withdrawal time depends on few factors and might take 1 hour to 7 days.
How much balance am I able to withdraw?
You are only able to withdraw balance you've received by selling skins/using upgrader.
What should I do if I have no cryptocurrency wallet?
We suggest getting your wallet on SpectroCoin / / Coinbase, these are the most reliable and fast web wallets.
How can I withdraw to SpectroCoin?
How can I withdraw to
How can I withdraw to Coinbase?
How can I withdraw to my BitSkins account?
What are Farm cases?
Farm cases are cases designed for a large amount of openings. For each opening you either receive a cheap skin or a rare and expensive one. To use it select the amount of cases to open on the top (you are able to open 25, 50, 100 or 150 cases at once) and click "Open" or press Enter. Cheap skins are sold automatically (total cost is returned to your balance), rare skins could be sold, upgraded or withdrawn.
Chinese FAQ
How do I sign in through Steam if I am from China?
When you try to sign in to Hellcase with your Steam account you might encounter these errors: "Can't access this site" / " declined your connection request". Here is the simplest solution:

1. Click here to download the software (the desktop proxy plugin for Steam).
2. Run the application after downloading, click "Start Service".
3. Now you will be able to sign in to Hellcase without using any VPN services and enjoy your favorite skins!
Where do I get a cryptocurrency wallet?
The most popular and secure cryptocurrency wallet is, we suggest using it. It allows you to have Bitcoin, Ethereum and Bitcoin Cash. To withdraw balance follow these steps:
1. Register an account on
2. Download the mobile application (Android / iOS)
3. Go through the withdrawal instruction
What is Hellcase premium ?
You can read more about this → HERE
How to cancel the Premium subscription?
In order to cancel your subscription you should do it in G2A account, as we are not able to cancel it by ourself.
How much does the Premium subscription cost?
Premium subscription costs $5 and is billed monthly.
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